Shipping & Returns

Delivery Information For Ordering From KidsElectricCars.co.uk

Your Statutory rights are not affected by any of the following store policies.

UK Delivery Information

Delivery charges are calculated on a per-order basis. Please make note of the delivery charges associated with each order. The delivery fee at present is just £4.95 per order for UK location, apart from the Highlands & Northern Ireland, where the delivery charge is £13.95. Most orders are delivered by DPD Couriers, or FEDEX, with tracking information available on request. UK bound orders take 48 hours from date of ordering to deliver unless otherwise stated.

European Delivery Information

European will take 4-7 working days. With European orders you will need to contact us first to let us know what you would like to order and where you would like it sent too. We can then calculate the exact cost of supplying you with your order and you can pay via e-invoice.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% safe and secure.

We encourage our customers to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, please send us an email with the the item you would like to order and the delivery address of where you would like us to send it. We will then send you a confirmation email. Please then make your cheque out to Safe Tradings and send to: Kids Electric Cars, 86c Swan Yard, Kings Street, Norwich, NR1 1PG

Return / Refund Policy

Every item we sell is carefully hand inspected before it is sent out for delivery. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will ask you to return them to us [if you just 'didn't really want the item'] in the original packaging and in an unused condition [no use outside, no signs of use etc], if you discard of the original packaging or use the vehicle we cannot process a refund. Or if the items arrives damaged in transit we will ask you to send a photograph so we can see if we can send a replacement part and if we cannot we will arrange to collect them (the whole order) and give a full refund. Or, we will replace items [if in stock] if they are faulty or damaged on delivery to you and we are notified within 7 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing, otherwise this could effect your refund. In the event that a customer misses multiple attempted deliveries of your order and the item has to come back to us as undelivered, we are happy to refund customers, however we will have to recoup our delivery cost of £4.95 + the return fee of £15. If in the unlikely event that you experience problems with your order we will not bring in the car for repair until all other avenues have been tried as we know from research that 95% of complaints are through customer error. If after making suggestions, offering advice, sending spare parts you are still experiencing problems with your toy, only then will we arrange for collection of the item. If we arrange for collection of an item on a set date, then you must be available all day as the collection can take place from any time between 08:30 - 17:30, if you miss your collection date we reserve the right to charge you for the cost of the failed collection and the customer is then responsible to return the item to us. We will only process a refund if our technician decides that the fault with the toy is a manufacturers fault. If we find that there is nothing wrong with the toy or that the issue was very minor or that the issues raised were caused by customer error then we will not be able to process a refund, we will simplt re-send the item back to our customers.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with professionally and promptly (we will reply within 5 working days).It will then be dealt with fast and confidentially.